Refund Policy

Last Updated: March 2026

At BB Luxury World LTD, customer satisfaction is important to us. This Refund Policy outlines the conditions under which refunds may be issued for purchases made on www.bbluxuryworld.com.

Eligibility for Refunds

Refunds may be granted under the following conditions:

The item received is damaged, defective, or incorrect
The item cannot be replaced due to stock unavailability
The order was cancelled before shipment

To be eligible for a refund, customers must contact us within 7 days of receiving the order.

Conditions for Refund Approval

To qualify for a refund:

The item must be unused and in its original condition
All original tags, packaging, and accessories must be included
Proof of purchase (order number or receipt) must be provided

BBLuxuryWorld reserves the right to inspect returned items before approving a refund.

Non-Refundable Items

The following items are not eligible for refunds:

Opened or used perfumes
Worn or used fashion items
Items marked as Final Sale
Gift cards
Customized or personalized products

Refund Process

To request a refund:

Contact our support team at bbluxuryworld@gmail.com
Provide your order number and reason for the request
Our team will review the request and provide further instructions.

Once the returned item is received and inspected, approved refunds will be processed within 5–10 business days.

Refunds will be issued through the original payment method used during checkout.

Shipping Costs

Shipping fees are non-refundable, except in cases where:

The wrong item was delivered
The product arrived damaged or defective

Customers may be responsible for return shipping costs unless the return is due to our error.

Order Cancellations

Orders may only be cancelled before they are processed or shipped. Once an order has been shipped, it cannot be cancelled.

Contact Information

For questions about refunds or returns, please contact:

BBLuxuryWorld LTD
Email: bbluxuryworld@gmail.com
WhatsApp: +234 906 857 8843