FAQ

Frequently Asked Questions (FAQ)

1. How do I place an order?

To place an order, simply browse our website, select the item you wish to purchase, choose the required options, and click Add to Cart. Proceed to checkout and complete your payment to confirm your order.

2. What payment methods do you accept?

We accept secure payments through the payment methods available at checkout. This may include card payments, bank transfers, or other payment options supported on our website.

3. How long does it take to process my order?

Orders are usually processed within 24–48 hours after payment confirmation. During sales or high order volumes, processing may take slightly longer.

4. How long does delivery take?

Estimated delivery times are:

Local delivery (within 30 km): 1–2 business days
Lagos: 2–3 business days
Other locations in Nigeria: 3–4 business days
International orders: 6–12 business days

Delivery times may vary depending on courier services and location.

5. Can I pick up my order instead of shipping?

Yes. Customers may choose in-store pickup during checkout. Orders will be ready for pickup within 24 hours after payment confirmation.

6. Do you offer exchanges or returns?

Yes. Exchanges and returns may be accepted within 7 days of receiving your order, provided the item is unused, unworn, and in its original condition. Please refer to our Return and Exchange Policy for more details.

7. Can I cancel my order?

Orders may only be cancelled before they are processed or shipped. Once an order has been shipped, cancellation may no longer be possible.

8. Do you offer international shipping?

Yes. BBLuxuryWorld offers international shipping to selected countries. Delivery times and shipping fees may vary depending on the destination.

9. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. Our support team will assist you in resolving the issue.